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Covid-19 Safety Guidelines

New Victory is following New York State, New York City and CDC guidelines to ensure the safety of all actors, production staff, theater employees, and audience members. Educators looking for information for school groups, please visit Covid-19 Guidelines for Field Trips.

As we continue to monitor and follow the guidance and recommendations from the Center for Disease Control (CDC) and NY State Department of Health, we will update our practices as circumstances and guidelines change. More details may be found on our Ticket Holder Terms & Conditions page.

Some images displayed on this website were taken prior to March 2020 and may not represent current guidelines.

Updated as of: 7.05.22

Public Performance Entry Protocols

 

Everyone Must be Masked

Masks are required for everyone and must be worn at all times, completely covering the nose and mouth.

Vaccination Recommended

The CDC recommends COVID-19 primary series vaccines for everyone ages 6 months and older, and COVID-19 boosters for everyone ages 5 years and older, if eligible. If you or a family member is experiencing any Covid-19 symptoms, please stay home and contact New Victory Ticket Services at 646.223.3010 to reschedule your performance.

New Victory Staff & Performers

All New Victory staff will be vaccinated and boosted and will wear masks at all times. Performers will also be fully vaccinated and will wear masks except when on stage.

Theater Spaces & Social Distancing

Performances

Most productions will be performed without an intermission to avoid crowding in common spaces.

Lobbies and Common Spaces

Guests should try to maintain social distance whenever possible in our lobbies, auditorium and restrooms as directed by signs and New Victory staff. Elevator capacities will be clearly posted.

Concessions

A selection of pre-packaged light snacks and beverages will be available in the New Victory Cafe.

Stroller Parking and Lockers

Space for stroller parking will be provided, as well as free lockers to store your belongings, but we ask that large bags or backpacks be left at home. All bags are subject to inspection.

Enhanced Ventilation & Air Filtration

We have upgraded our air filtration system with MERV-13 filters. The air in the auditorium will be fully replaced after every performance.

Cleaning & Sanitation Procedures

The theater, including the auditorium, seats, armrests, railings, door knobs and other high-touch surfaces, will be cleaned and sanitized prior to each performance.

New Victory bathrooms are ventilated and equipped with touchless toilets, sinks and soap dispensers. Air hand dryers will be disabled.

Touchless hand sanitizing stations will be available throughout the building.

Ticketing Policies & Procedures

Contactless Ticketing

We strongly encourage you to purchase tickets online and in advance. All tickets, including those purchased at the box office, will be delivered electronically. Mobile tickets will be available in your New Victory account 24 hours before your performance.

If you do not have access to a mobile device or a printer, you may request hard tickets from the box office when you arrive at the theater.

All tickets will be scanned via a touch-free scanning device.

Flexible Ticket Exchanges & Refunds

If you can’t attend your scheduled performance for health reasons, you can exchange your tickets or request a refund up to one (1) hour before your performance time. If a performance is canceled, you will have the option to reschedule, see another show or receive a refund.

Mask Requirement and Entry Protocols
Learn more about our Covid-19 Safety Guidelines and flexible return & exchange policies.