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Covid-19 Safety Guidelines

You come first at New Victory! Read on to review policies that protect the health and safety of our family audiences, artists and staff.

As we continue to monitor and follow the guidance and recommendations from the Center for Disease Control (CDC) and NY State Department of Health, we will update our practices as circumstances and guidelines change. More details may be found on our Ticket Holder Terms & Conditions page.

Some images displayed on this website were taken prior to March 2020 and may not represent current guidelines.

Updated as of: 12.14.21

Theater Entry Requirements 

Full Vaccination for Everyone 5 and Up

Guests ages 5 and older must provide proof of full vaccination with an FDA or WHO authorized vaccine.

  • Being fully vaccinated means that your second vaccine dose is at least 14 days before your New Victory® performance.
  • Proof of vaccination can be in the form of a physical vaccination card, an unobstructed photo of the card on a smartphone or digital device, or digital documentation such as the Excelsior Pass, Docket, etc.

Kids under 12 must be accompanied by an adult who meets our full vaccination and ID requirements.

In addition, guests 18 and older must present a government-issued photo ID such as a driver’s license, state ID or a school photo ID. In all cases, the name on your ID must match that on your proof of vaccination.

For international guests, two doses of any “mix and match” combination of an FDA or WHO authorized Covid-19 vaccine are acceptable.

Negative Test for 4-Year-Olds

For kids 4 years old, adults must provide a negative Covid-19 PCR test taken within 72 hours of your performance start time, or a negative Covid-19 antigen test taken within six hours of your performance start time.

  • The test results must clearly show the date and time of the test.
  • There are several testing sites in the Times Square area, including NY Forward, or search for a testing site near you. (Cost and insurance acceptance may vary, please check with each provider for details.)

Age Requirement

In order to provide the safest possible experience, we cannot accommodate kids under 4 at the theater at this time.

Face Masks

Masks are required for everyone, regardless of vaccination status, and must be worn at all times. All masks must completely cover the nose and mouth and comply with the CDC guidelines for acceptable face coverings.

If you are unable to meet these requirements, you can still enjoy all shows in the 2021-22 New Victory Season. Each show will be available to stream on demand during its run. Please visit Tickets & Events for details.

New Victory Staff & Performers

All New Victory staff will be fully vaccinated and will wear masks at all times. Performers will also be fully vaccinated and will wear masks except when on stage.

Theater Spaces & Social Distancing


To further protect kids under 12,  all productions will be performed without an intermission to avoid crowding in common spaces.

Lobbies and Common Spaces

Guests must maintain social distance at all times in our lobbies, auditorium and restrooms as directed by signs and New Victory staff. Elevator capacities will be clearly posted. To create a low-touch lobby space, pre- and post-show family activities will be available online.

Concessions and Merchandise

The New Victory Shop and Cafe will both be closed until further notice. Water will be provided free of charge upon request.

Stroller Parking and Lockers

Space for stroller parking will be provided. Lockers will not be available to store your belongings, so we ask that large bags or backpacks be left at home.

Enhanced Ventilation & Air Filtration

We have upgraded our air filtration system with MERV-13 filters. The air in the auditorium will be fully replaced after every performance.

Cleaning & Sanitation Procedures

The theater, including the auditorium, seats, armrests, railings, door knobs and other high-touch surfaces, will be cleaned and sanitized prior to each performance.

New Victory bathrooms are ventilated and equipped with touchless toilets, sinks and soap dispensers. Air hand dryers will be disabled.

Touchless hand sanitizing stations will be available throughout the building.

Ticketing Policies & Procedures

Contactless Ticketing

We strongly encourage you to purchase tickets online and in advance. All tickets, including those purchased at the box office, will be delivered electronically. Mobile tickets will be available in your New Victory account 24 hours before your performance.

If you do not have access to a mobile device or a printer, you may request hard tickets from the box office when you arrive at the theater.

All tickets will be scanned via a touch-free scanning device.

Flexible Ticket Exchanges & Refunds

If you can’t attend your scheduled performance for health reasons, you can exchange your tickets or request a refund up to two (2) hours before your performance time. If a performance is canceled, you will have the option to reschedule, see another show or receive a refund.

Before Your Visit

If you or a family member has been recently exposed to Covid-19 or is experiencing any Covid-19 symptoms, please stay home and contact New Victory Ticket Services at 646.223.3010 to reschedule your performance.

UPDATED: Vaccine, Testing and Mask Requirements for Entry
Learn more about our Covid-19 Safety Guidelines and flexible return & exchange policies.