Ticket and Venue Policies

• Late seating is at the discretion of management.
• No food or beverages (other than water) allowed inside the theater.
• Booster cushions are allowed only on the Orchestra level (first floor).
• Theater staff and security personnel may inspect packages and prohibit personal items in its venues at its discretion.
• Cellular phone use during performances is prohibited by NYC Administrative Code Section 24-218.1. Use of mobile communication devices for talking, texting, emailing, etc. during performances is strictly prohibited.
• Waiver of Claims
  The ticket holder voluntarily assumes all risks and danger incidental to the event for which this ticket is issued whether occuring prior to, during, or after the same, and agrees not to bring any legal action in connection with such risk assumed. The venue assumes no responsibility for any loss or damage to personal property on or around the venue.

• Each person, regardless of age, must have a ticket to be admitted, and kids under 12 must be accompanied by an adult.
• Unticketed lap seating is not permitted.
• There are no refunds on tickets or ticket fees.
• Programs, artists, dates, and times are subject to change without notice.
• Mobile tickets* will be sent to you via SMS and/or email three days before your performance, and they are available in your New 42 account starting at 4pm the day before your performance. To view your mobile tickets, visit NewVictory.org/MyTickets and log in to your account.
• You may request physical tickets be mailed to you or held at the box office for pick up. To do so, select “Review all options” for delivery methods on the Checkout page and save your changes.*Group Sales tickets booked through a liaison are delivered as physical tickets.
• Tickets may not be copied or reproduced in any form. License granted herein may be revoked, at management’s sole discretion, upon refund of the ticket price.
• Management reserves the right to refuse admission or to eject any person whose conduct is deemed by management to be disorderly or who fails to comply with the Terms and Conditions herein.
• Any attempt to sell this ticket for a higher price than that printed on the face hereof shall violate the license and will be considered cause to invalidate this ticket without refund.
• Tickets obtained from other than authorized sources will not be honored.

Tickets may be donated back to the theater for a tax-deductible donation.

All ticket donations must be requested at least two hours before your scheduled performance.

Members can make unlimited ticket exchanges between shows in the same season with no exchange fees.
Non-Members will be charged a $2 per ticket exchange fee.

Upgrades to a higher-priced section or performance must be paid during any exchange.

Tickets may be exchanged—subject to availability—up until the day before your scheduled performance, or you may donate them back for a tax deduction up to two (2) hours before showtime.

Family Workshop tickets can only be exchanged into other Family Workshops. Due to limited capacity at these events, exchanges are not guaranteed.

Fill out an online ticket change request or call Ticket Services at 646.223.3010 to initiate an exchange.

Members save 35% on tickets and pay no fees.

Groups save 20% - 25% on tickets and pay:

• on 15–30 tickets: $25 fee per order
• on 31+ tickets: $20 fee per order

Non-Member fees:

• Regular/Holiday Shows: $4 fee per ticket 
• Sensory-Friendly Performances: $3 fee per ticket
• Family Workshops: $3 fee per ticket
• New VictoryDance: $3 fee per ticket

Ticket prices shown online include fees.

There are no ticket fees charged on tickets purchased in person at the box office. 

• If a performance is canceled, reasonable attempts will be made to contact ticket buyers by email, text or phone.
• Ticket buyers will be given the option to reschedule, see another show or receive a refund.
• Whenever possible, we recommend that patrons update their account information with their preferred contact information.
• SMS-based performance alerts are only used for mobile ticket delivery, last-minute show cancellations and other specific performance information. They do not contain promotional content.

As the primary Partnership contact for an organization, School Liaisons acknowledge:

• I will disseminate information about Partnership policies and procedures to educators and administrators at my organization and will contact Education_Tickets@NewVictory.org to add colleagues so they may directly engage with Partnership resources.
• I understand that it may take up to two weeks (10 business days) for my application to be processed and approved. I will not be able to book tickets or access resources until I receive a welcome email.
• My school/program will be allotted a MAXIMUM ticket allowance for the New Victory Education season. Tickets are subject to availability and confirmed on a first-come, first-served basis.
• Due to the capacity of the New Victory Theater, Education Partners are allowed a maximum of 165 tickets per performance (some performances may have smaller maximum capacities).
• I will not repost exclusive Partnership content on public platforms, and I will discourage other educators in my school/organization from doing so.
• I will respond to surveys collecting participation statistics and program feedback.
• There are no guarantees for tickets to specific performances or shows. Tickets for New Victory Partner Schools are subject to availability and often sell out quickly.
• I agree to comply and enforce with my students/campers and other staff all New Victory field trip and workshop guidelines.
• If our organization has special circumstances that conflict with these policies, we will contact the New Victory Education Department as soon as possible to discuss our needs.

• For all school-time performances, a ratio of 1 chaperone per 10 students is enforced. This includes all adults attending the performance.
• No physical tickets are issued and all seating is at the discretion of management.
• The Partnership must be set up and paid in full before an organization has access to ticketing privileges and other Partnership benefits.

• New Victory Education School-Year Partners who enroll and submit their Partnership fee BEFORE September 30 can book up to 400 tickets across the season and a maximum of 165 tickets per performance date; as always, these quantity restrictions are not a guarantee of inventory.
• Both School Liaisons and Contact Teachers will have access to booking tickets. We encourage educators to coordinate how best to share the ticket allowance with your site.
• Ticket allowances are initially calculated when your enrollment application is submitted and the Partnership fee is paid. However, ticket allowances are not secured until you initiate your first ticket order.
• In order to maintain the highest possible ticket allowance level, Education Partners should register and begin ordering within the first ticket window, Ticket Allowance Window 1. If you have not initiated your first ticket order by the end of your original ticketing period, your maximum allowance will decrease to the quantity of the next window.
• Ticket allowances represent the maximum number of tickets a school/organization can book, however, tickets are still subject to availability and tend to sell out quickly. Note that ticket window dates are subject to change.
• • Window 1: By September 30 Partners receive a ticket allowance of 400 tickets.
  • Window 2: October 1 – December 31 Partners receive a ticket allowance of 300 tickets.
  • Window 3: January 1 – End of Season Partners receive a ticket allowance of 250 tickets.
• After-School Partners and Homeschool Groups receive a ticket allowance of 250 tickets regardless of ticket window.
• For optimal ordering across all Partners, these ticket allowances must be used within the ticket window in order for your school/organization to secure the full allowance for the season.

• For school ticket orders, balances should be paid no later than the date of your reservation.
• If paying at the door, please do so at the box office prior to the start of the performance.
• Late arrivals will have to contact the Education Department to pay any outstanding balance.
• Any outstanding balance must be paid in order to book tickets or renew your partnership.
• You can submit payment via card, check or purchase order in advance or via cash, card or check in person.
• • Payment by Purchase Order:
    The New 42nd Street, Inc.
    Vendor ID: 133 584 032
  • Payment by Check:
    Please make checks payable to The New Victory Theater and mail to:
    New Victory Education Department
    229 West 42nd Street, 8th Floor
    New York, NY 10036
    Attn: Education Partnership Team
  • Payment by Card:
    Email Education_Tickets@NewVictory.org to schedule a call to provide card information.

A teacher or educator is required to be present at all times when Teaching Artists are working with students and are highly encouraged to participate.

The maximum number of students we can work with in a single workshop is 35. Schools/organizations should not combine classes when booking workshops. Please book multiple workshops if you have more than one class participating.

Any changes should be communicated at least 10 BUSINESS DAYS prior to the workshop date.

If any performance is canceled, you will have the option to reschedule, see another show or receive a refund.

Patrons are encouraged, but not required, to remain up to date on their vaccines, based on their eligibility as determined by the CDC. Staying up to date on vaccines for respiratory viral illnesses, including Covid-19, influenza and RSV, significantly lowers the risk of getting very sick.

Keep yourself safe and be courteous to others by washing and sanitizing your hands and covering coughs and sneezes.

If you or a family member is not feeling well, please stay home and contact Ticket Services at 646.223.3010 as soon as you can to learn more about your options.

Wearing a mask can help lower the risk of respiratory virus transmission.

• The theater, including the auditorium, seats, armrests, railings, door knobs and other high-touch surfaces are cleaned and sanitized.
• Theater bathrooms are ventilated and equipped with touchless toilets, sinks and soap dispensers. Air hand dryers are disabled.
• Touchless hand sanitizing stations are available throughout the building.
• Our air filtration system is outfitted with MERV-13 filters. The air in the auditorium is fully replaced after every performance.

• Please follow the instructions of security guards and New Victory staff at all times.
• Space for stroller parking and free lockers to store your belongings are provided, but we ask that large bags or backpacks be left at home. All bags are subject to inspection.
• We reserve the right to request that any visitors not following these protocols leave the premises.