Ticket & Program Policies Public Show Ticket Policies Tickets & Admission Each person, regardless of age, must have a ticket to be admitted, and kids under 12 must be accompanied by an adult. Unticketed lap seating is not permitted. New Victory tickets are non-refundable. Mobile tickets* will be sent to you via SMS and/or email three days before your performance, and they are available in your New Victory account starting at 4pm the day before your performance. To view your mobile tickets, visit NewVictory.org/MyTickets and log in to your account. You may request physical tickets be mailed to you or held at the box office for pick up. To do so, select “Review all options” for delivery methods on the Checkout page and save your changes. *Group Sales tickets booked through a liaison are delivered as physical tickets. Late seating is at the discretion of management. Ticket Fees Ticket prices shown include all fees. New Victory Members save 30% on tickets and pay a one-time order fee. Groups also save on both tickets and fees. Expand for more details. Member Tickets Initial order: $12 per order Additional orders: no fees Non-Member Tickets Regular/Holiday Shows: $4 per ticket Sensory-Friendly Performances: $3 per ticket Family Workshops: $3 per ticket New Victory Dance: $3 per ticket There are no ticket fees charged on tickets purchased in person at the box office. Group Sales Orders of 15–30 tickets: $25 per order Orders of 31+ tickets: $20 per order Ticket Exchange Policy Members can make unlimited, free ticket exchanges between shows in the same season. A $2 per ticket fee will apply to all non-Member exchanges. Upgrades to a higher-priced section or performance must be paid during the exchange. Tickets may be exchanged—subject to availability—up until the day before your scheduled performance, or you may donate them back for a tax deduction up to two (2) hours before showtime. Family Workshop tickets can only be exchanged into other Family Workshops. Due to limited capacity at these events, exchanges are not guaranteed. To initiate a ticket change, fill out an online ticket change request or call Ticket Services at 646.223.3010. No Refunds There are no refunds on tickets or ticket fees. Tickets may be donated back to the theater for a tax-deductible donation. All ticket donations must be requested at least two hours before your scheduled performance. Show Cancellation Policy If a performance is canceled, you will have the option to reschedule, see another show or receive a refund. All ticket buyers are notified by email, text or phone. We recommend that patrons update their account information with their preferred contact information. SMS-based performance alerts are only used for mobile ticket delivery, last-minute show cancellations and other specific performance information. They do not contain promotional content. School Show Ticket Policies Tickets & Admission For all school-time performances, a ratio of 1 chaperone per 10 students is enforced. This includes all adults attending the performance. No physical tickets are issued and all seating is at the discretion of management. The Partnership must be set up and paid in full before an organization has access to ticketing privileges and other Partnership benefits. Balance Payments For school-time ticket orders, balances should be paid no later than the date of your reservation. You can submit payment via card, check or purchase order in advance or via cash, card or check in person. If paying at the door, please do so at the box office prior to the start of the performance. Late arrivals will have to contact the Education Department to pay any outstanding balance. Any outstanding balance must be paid in order to book tickets or renew your partnership. Payment by Purchase Order: THE NEW 42ND STREET, INC Vendor ID: 133 584 032 Payment by Check: Please make checks payable to The New Victory Theater and mail to: New Victory Education Department 229 West 42nd Street, 8th Floor New York, NY 10036 Attn: Education Partnership Team Payment by Card: Email Education_Tickets@NewVictory.org to schedule a call to provide card information. School Partnership Agreements As the primary Partnership contact for an organization, School Liaisons acknowledge: I will disseminate information about Partnership policies and procedures to educators and administrators at my organization and will contact Education_Tickets@NewVictory.org to add colleagues so they may directly engage with Partnership resources. I understand that it may take up to two weeks (10 business days) for my application to be processed and approved. I will not be able to book tickets or access resources until I receive a welcome email. My school/program will be allotted a MAXIMUM ticket allowance for the New Victory Education season. Tickets are subject to availability and confirmed on a first-come, first-served basis. Due to the capacity of the New Victory Theater, Education Partners are allowed a maximum of 165 tickets per performance (some performances may have smaller maximum capacities). I will not repost exclusive Partnership content on public platforms, and I will discourage other educators in my school/organization from doing so. I will respond to surveys collecting participation statistics and program feedback. There are no guarantees for tickets to specific performances or shows. Tickets for New Victory Partner Schools are subject to availability and often sell out quickly. I agree to comply and enforce with my students/campers and other staff all New Victory field trip and workshop guidelines. If our organization has special circumstances that conflict with these policies, we will contact the New Victory Education Department as soon as possible to discuss our needs. Ticket Allowance Guide New Victory Education School-Year Partners who enroll and submit their Partnership fee BEFORE September 30 can book up to 400 tickets across the season and a maximum of 165 tickets per performance date; as always, these quantity restrictions are not a guarantee of inventory. Both School Liaisons and Contact Teachers will have access to booking tickets. We encourage educators to coordinate how best to share the ticket allowance with your site. Ticket allowances are initially calculated when your enrollment application is submitted and the Partnership fee is paid. However, ticket allowances are not secured until you initiate your first ticket order. In order to maintain the highest possible ticket allowance level, Education Partners should register and begin ordering within the first ticket window, Ticket Allowance Window 1. If you have not initiated your first ticket order by the end of your original ticketing period, your maximum allowance will decrease to the quantity of the next window. Ticket allowances represent the maximum number of tickets a school/organization can book, however, tickets are still subject to availability and tend to sell out quickly. Note that ticket window dates are subject to change. Window 1: By September 30 Partners receive a ticket allowance of 400 tickets. Window 2: October 1 – December 31 Partners receive a ticket allowance of 300 tickets. Window 3: January 1 – End of Season Partners receive a ticket allowance of 250 tickets. After-School Partners and Homeschool Groups receive a ticket allowance of 250 tickets regardless of ticket window. For optimal ordering across all Partners, these ticket allowances must be used within the ticket window in order for your school/organization to secure the full allowance for the season. Classroom Workshop Policies A teacher or educator is required to be present at all times when Teaching Artists are working with students and are highly encouraged to participate. The maximum number of students we can work with in a single workshop is 35. Schools/organizations should not combine classes when booking workshops. Please book multiple workshops if you have more than one class participating. Any changes should be communicated at least 10 BUSINESS DAYS prior to the workshop date. Show Cancellation Policy If any performance is canceled, you will have the option to reschedule, see another show or receive a refund.
