Experience & Amenities Visitor Info » Experience Welcome, and welcome back! You come first at New Victory, where kids and families our top priority. Learn what to expect when attending the theater and how to get the most out of you experience before and after your show! What to expect: Everyone Must be Masked Masks are required for everyone and must be worn at all times, completely covering the nose and mouth, unless actively eating or drinking in the lower lobby. Vaccination Recommended The CDC recommends Covid-19 primary series vaccines for everyone ages 6 months and older, and Covid-19 boosters for everyone ages 5 years and older, if eligible. If you or a family member is experiencing any Covid-19 symptoms, please stay home and contact Ticket Services to reschedule your performance. Flexible Ticket Exchanges If you can’t attend your scheduled performance, you can exchange your tickets, donate them back for a tax deduction or request a refund up to 1 hour before your performance time. Contact Ticket Services at 646.223.3010 for assistance. Covid-19 Safety Guidelines Everything you need to know about masks, entry, enhanced cleaning and more. What to know Lobby Activities Open 45 minutes before and 20 minutes after every show, the lower lobby features free do-together activities in which families can try new performance skills or explore the show’s themes. Whether your child is wild, a wallflower or somewhere in between, we’ll guide you through fun family engagement inspired by the show! In addition to our kid-friendly amenities, we invite you to explore New Victory® Family Engagement, created so our families can have fun with the arts and one another before or after the show! Some images displayed on this website were taken prior to March 2020 and may not represent current guidelines. New Victory Cafe Located in our lower lobby, a selection of kid-friendly snack and beverage options are available for purchase before and after each show. Some images displayed on this website were taken prior to March 2020 and may not represent current guidelines. Family-friendly Amenities Live feed for when you need a break from the theater setting Stroller parking so you can pack the wheels away and join the fun Complimentary lockers to store your stuff Booster seats (Orchestra seating only) Gender-inclusive bathrooms Extremely helpful and friendly staff, first time visiting and can’t wait to come back again. Kids had a blast!!! – Tyler, New Victory Theatergoer Frequently Asked Questions Answers to what to do if you’re late or can’t use your tickets, theater policies and more Accessibility Through our facilities and programs, we strive to make our performances and spaces accessible
