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Frequently Asked Questions

Your questions answered!

Find out answers to common questions such as what to do if you’re late, how to access mobile tickets or where to look for lost and found.

Covid-19 Safety Guidelines

You come first at New Victory! From masks to vaccines, clean surfaces and air, review our policies and guidelines that protect the health and safety of our family audiences, artists and staff.
Read up-to-date details

General FAQs

Is the New Victory accessible?

New Victory welcomes all families. We foster an atmosphere of inclusion and, through our facilities and programs, strive to make our performances and spaces accessible. Wheelchair accessible seating is available at every performance and select performances of each production are American Sign-Interpreted, Audio-Described and Sensory-Friendly.

Learn more about our Accessibility programs and services

How do you set your age recommendations?

New Victory Teaching Artists and staff work in tandem with the company that creates each show and considers the type of show, length and audience feedback to past productions when developing age recommendations.

  • “For ages 4 – 7” means a show was created with specific ages in mind.
  • “For everyone 8 and up” means that 8 is the youngest advisable age we suggest.

You know your kid better than anyone, and should use your judgment in deciding what to see.

If you have any questions, please call 646.223.3010 and we will gladly assist you. And those who are young at heart are always welcome, with or without a kid!

What time should we get there?

The house will open 45 minutes before curtain in order to give patrons ample time to get to their seats. Lobbies, restrooms and the New Victory Cafe will also be open.

What if we arrive late?

A live video feed of the performance is available on lobby monitors so latecomers may watch the show until they are seated by our staff. As a courtesy to seated audience members, late seating will take place only at designated opportunities. Late seating varies by production.

Can I eat at the New Victory?

A selection of pre-packaged light snacks and beverages will be available in the New Victory Cafe. We ask that you please refrain from eating in the theater.

Can I bring my stroller?

Yes! Space for stroller parking is available. Ask an usher for instructions when you arrive.

For your convenience, free lockers are available at the New Victory to store your belongings, but we ask that large bags or backpacks be left at home. All bags are subject to inspection.

May I take photos or videos of the performance?

We love to see photos of your family having fun before or after the show (tag @NewVictoryTheater on Instagram)! However, photo or video capture of the performance is not allowed and in some cases, can even be dangerous for the performers!

How can I contact Lost & Found?

Lost and Found inquiries can be made to our Stage Door receptionist from 10am-6pm every day. Please call 646.223.3020.

How can I get my show on the New Victory stage?

If you are interested in submitting your show to our Artistic Programming Department for consideration, see our Artist Submissions page for more detail.

If you are a theater artist interested in opportunities to further develop work for young audiences, learn more about our LabWorks program.

How can I find out about job opportunities?

Visit Job Opportunities on to view current listings for full-time, part-time and temporary career opportunities at New 42 and its projects.

Ticketing FAQs

When and how can I access my mobile tickets?

All tickets including those purchased at the box office will be delivered electronically.

Mobile tickets will be available in your New Victory account starting 4pm the day before your performance. To view your mobile tickets, visit and log in to your account.

If you do not have access to a mobile device or a printer, you may request hard tickets from the box office when you arrive at the theater.

I can’t use my tickets—what can I do?

If you can’t attend your scheduled performance, you can exchange your tickets, donate them back for a tax deduction or request a refund up to one (1) hour before your performance time. Upgrades to a higher priced section or performance must be paid at the time of the exchange.

To make ticket changes, fill out an online ticket change request  or call Ticket Services at 646.223.3010.*

*Please call Ticket Services for any last minute changes, within 1 hour of your performance.

The show is sold out—can I still get tickets?

We create wait lists when productions sell out. Call 646.223.3010 for more information.

What happens if a performance is canceled?

If a performance is canceled, all ticket buyers are immediately notified by a combination of email, text message and phone call. We recommend that patrons keep their account information updated with their preferred contact information, and opt in to these notifications. Ticket buyers will be able to exchange into a different performance, donate the value of order, save the balance towards a future purchase or request a refund.

SMS-based Performance Alerts will only be sent in relation to last minute or urgent communications; all other information is sent via email.

Does my kid need a ticket? Even if they’ll sit on my lap?

Everyone attending a New Victory performance, no matter how tall or small, needs a ticket. If availability allows, we can offer Lap Seats for little ones under 3 years old. These tickets are sold at the lowest available price in the theater. If you are purchasing a Lap Seat for your baby or toddler, they must remain in your lap for the duration of the performance. Lap Seats must be arranged by speaking with a Ticket Services representative at 646.223.3010.

How can I view an on-demand performance?

On-demand performances will be available to rent starting this fall. Visit Tickets & Events to see what’s coming.

Do you offer group rates?

We are offering a 20% discount to groups of 15 or more. For more information, please contact Ticket Services at 646.223.3010 or

Does New Victory charge ticket fees?

Yes, but for phone and web orders only. There are no fees charged when tickets are purchased in person at the box office. Education orders do not have processing fees.

Member Tickets: $14 for initial phone order; $10 for initial web order; $5 for additional orders

Non-Member Tickets: $3 per order plus $2 per ticket (on tickets up to $25) or $3.50 per ticket (on tickets over $25)

All New Victory Dance tickets have a $3 per ticket fee.

Does New Victory offer student matinees?

New Victory partners with the NYC Department of Education to bring 40,000 students to the theater each year. These school-time performances are not available to the public, but sometimes public daytime shows are added on school holidays.

Learn more about our School Engagement work.

Does New Victory donate tickets to fundraisers?

We are happy to help other family-friendly organizations or arts programs host successful auctions and other fundraisers. In most circumstances, we are able to provide a pair of ticket vouchers.

Mail your auction request on official letterhead detailing the organization name, purpose of the fundraiser, date and time of the event, and the contact person’s information.

Please address it to:
New Victory Auction Request
c/o The New 42nd Street
229 West 42nd Street, 10th Floor
New York, NY 10036

Please do not submit requests more than six months or less than six weeks in advance of the fundraiser. No phone calls please.

Have a different question?

Contact our Ticket Services office by email or phone at 646.223.3010.

Email Ticket Services
Mask Requirement and Entry Protocols
Learn more about our Covid-19 Safety Guidelines and flexible return & exchange policies.