Frequently Asked Questions Visit » FAQ Your questions answered! Find answers to common questions such as what time to arrive at the theater, what to do if you’re late, or how to contact Lost and Found. Have a different question? Contact our Ticket Services office by email or phone at 646.223.3010 Email Ticket Services General FAQ Is the New Victory accessible? New Victory welcomes all. We foster an atmosphere of inclusion and, through our facilities and programs, strive to make our performances and spaces accessible. Wheelchair-accessible seating is available at every performance, and select performances of each production are American Sign-Interpreted, Audio-Described and Sensory-Friendly. Learn more about our Accessibility programs and services. How do you set your age recommendations? New Victory Teaching Artists and staff work together with the company that creates each show and considers the type of show, length and audience feedback from past performances when developing age recommendations. “For ages 4 – 7” means a show was created with specific ages in mind. “For everyone 8 and up” means 8 is the youngest advisable age. You know your kid better than anyone and should use your judgment in deciding what to see. If you have any questions, please call 646.223.3010 and we will gladly assist you. And those who are young at heart are always welcome, with or without a kid! How can I get a brochure? To request a print booklet of our current season offerings, complete this form. Please note that, as we reach the end of a season, requests are held until new materials are ready. Alternatively, join the email list here or set up a complete profile to have your address included in future mailings. What time should we get there? The house will open 45 minutes before curtain to give patrons ample time to get to their seats. Lobbies, restrooms and the New Victory Cafe will also be open. What if we arrive late? A live video feed of the performance is available on lobby monitors so latecomers may watch the show until they are seated by our staff. As a courtesy to the performers and seated audience members, late seating will only occur at designated times. Late seating varies by production. Can I eat at the New Victory? Pre-packaged light snacks and beverages will be available in the New Victory Cafe. We ask that you please refrain from eating in the theater. Can I bring my stroller? Yes! Space for stroller parking is available. Ask an usher for instructions when you arrive. For your convenience, free lockers are available to store your belongings, but we ask that large bags or backpacks be left at home. All bags are subject to inspection. May I take photos or videos of the performance? We love to see photos of your family having fun before or after the show (tag @NewVictoryTheater on Instagram)! However, photo or video capture of the performance is not allowed and, in some cases, can even be dangerous for the performers! How can I contact Lost & Found? Lost and Found inquiries can be made to our Stage Door receptionist daily from 10am-6pm. Please call 646.223.3020. How can I get my show on the New Victory stage? If you want to submit your show to our Artistic Programming Department for consideration, see our Artist Submissions page for more detail. If you are a theater artist interested in opportunities to develop work for young audiences further, learn more about our LabWorks program. How can I find out about job opportunities? Visit Job Opportunities on New42.org to view current listings for full-time, part-time and temporary career opportunities at New 42 and its projects. Does New Victory offer tours of the theater? Yes! If you are a theater history lover and want to hear all about New York’s oldest operating theater, check out the Broadway Up Close tour. The show is sold out. Can I still get tickets? We create wait lists when productions sell out. Call 646.223.3010 for more information. Does my toddler need a ticket? Even if they’ll sit on my lap? Everyone attending a New Victory performance needs a ticket. If availability allows, we can offer Lap Seats for little ones under 3 years old. These tickets are sold at the lowest available price in the theater. If you are purchasing a Lap Seat for your baby or toddler, they must remain in your lap for the duration of the performance. Lap Seats must be arranged by speaking with a Ticket Services representative at 646.223.3010. Does New Victory donate tickets to fundraisers? We are happy to help other family-friendly organizations or arts programs host successful auctions and other fundraisers. In most circumstances, we can provide a pair of ticket vouchers. Mail your auction request on official letterhead detailing the organization name, the purpose of the fundraiser, the date and time of the event and the contact person’s information. Please address it to: New Victory Auction Request c/o The New 42nd Street 229 West 42nd Street, 10th Floor New York, NY 10036 Please only submit requests up to six months or less than six weeks before the fundraiser. No phone calls, please. What are your Covid-19 safety guidelines? Review our policies and guidelines that protect the health and safety of our audiences, artists and staff.