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Ticket & Program Policies

Public Show Ticket Policies

Tickets & Admission

Each person, regardless of age, must have a ticket to be admitted and kids under 12 must be accompanied by an adult. Unticketed lap seating is not permitted. 

Late seating is at the discretion of management.

Ticket Fees

Ticket prices shown include all fees. New Victory Members save 30% on tickets and pay a one-time order fee. Groups also save on both tickets and fees. Expand for more details.

Member Tickets

Initial order: $12 per order
Additional orders: no fees
Exchanges: no fees

Non-Member Tickets

Regular/Holiday Shows: $4 per ticket
(Baba Yaga and the Firebird, Yuletide Factory, Little Murmur, Nuttin’ But a Word, Song of the North, The Magic City, MOYA)

Baby/Bridge Shows: $3 per ticket
(The Princess and the Pea, New Shoes)

Sensory-Friendly Performances: $3 per ticket
Family Workshops: $3 per ticket
New Victory Dance: $3 per ticket

There are no ticket fees charged on tickets purchased in person at the box office. 

Group Sales

Orders of 15-30 tickets: $25 per order
Orders of 31+ tickets: $20 per order

Ticket Exchange Policy

Members can make unlimited free exchanges between shows in the same season. A $2 per ticket fee will apply to all non-Member exchanges.

Exchanges must be done by the day before your scheduled performance.

Exchanges for Family Workshops are subject to availability and not guaranteed.

Ticket Delivery Methods

The default ticket delivery method is Digital Tickets*. Mobile tickets will be sent to you via SMS and/or email on the day-of, or are available in your New Victory account starting at 4pm the day before your performance. To view your mobile tickets, visit and log in to your account.

Alternatively, you may request physical tickets in the mail or have your tickets held at the box office for pick up. To do so, simply select “Change Delivery Method” on the Checkout page.

*Group Sales tickets booked through a liaison are delivered as physical tickets.

No Refunds

There are no refunds on tickets or ticket fees. Tickets may be donated back to the theater for a tax-deductible donation. All ticket donations must be requested at least two hours before your scheduled performance.

Show Cancellation Policy

If any performance is canceled, you will have the option to reschedule, see another show or receive a refund.

School Show Ticket Policies

Tickets & Admission

For all school-time performances, a ratio of 1 Chaperone per 10 Students is enforced. This includes all adults attending the performance. All seating is at the discretion of the management.

The Partnership Enrollment Fee must be paid in full before an organization has access to ticketing privileges and other Partnership benefits.

Outstanding Balances & Payment Options

For School-time ticket orders, balances should be paid no later than the date of your reservation. You can submit payment via card, check, or purchase order in advance or via cash, card, or check in person. If paying at the door, please do so at the box office prior to the start of the performance. Late arrivals will have to contact the Education Department to pay any outstanding balance. Any outstanding balance must be paid in order to book tickets or renew your partnership. 

  • Payment By Purchase Order:
    Vendor ID: 133 584 032
  • Payment By Check:
    Please make checks payable to The New Victory Theater and mail to:
    New Victory Education Department
    229 West 42nd Street, 8th Floor
    New York, NY 10036
    Attn: Education Partnership Team
  • Payment By Card:
    Email to schedule a call to provide card information.

Show Cancellation Policy

If any performance is canceled, you will have the option to reschedule, see another show or receive a refund.

Ticket Allowance Guide

  • New Victory Education Partners who enroll and submit their Partnership fee BEFORE August 31 will be eligible to book up to 400 tickets in the upcoming school year and can book a maximum of 165 tickets per performance date; as always, these quantity restrictions are not a guarantee of inventory.
  • Both School Liaisons and Contact Teachers will have access to booking tickets. We encourage educators to coordinate how best to share the ticket allowance with your site.
  • Ticket allowances are initially calculated when your enrollment application is submitted and the Partnership fee is paid. However, ticket allowances are not secured until you initiate your first ticket order with The New Victory.
  • In order to maintain the highest possible ticket allowance level, Education Partners should register and begin ordering within the first ticket window, Ticket Allowance Window 1.
  • If you have not initiated your first ticket order by the end of your original ticketing period, your maximum allowance will decrease to the quantity of the next window.
  • Here are the ticket allowances* available to you as a New Victory Education Partner:
    • Window 1: By September 30
      Partners receive a ticket allowance of 400 tickets.
    • Window 2: October 1 – December 31
      Partners receive a ticket allowance of 300 tickets.
    • Window 3: January 1 – End of Season
      Partners receive a ticket allowance of 200 tickets.
    • Afterschool Partners & Homeschool groups receive a ticket allowance of 250 tickets regardless of ticket window.
      *Ticket window dates are subject to change.
  • For optimal ordering across school partners, these ticket allowances must be used within the ticket window in order for your school to secure the full allowance for the season.

School Partnership Agreements

As the primary Partnership contact for an organization, School Liaisons acknowledge:

  • I will disseminate information about Partnership policies and procedures to educators and administrators at my organization and will contact to add colleagues so they may directly engage with these resources.
  • I understand that it may take up to two weeks (10 business days) for my application to be processed and approved. I will not be able to book tickets or access resources until I receive a welcome email.
  • My school will be allotted a MAXIMUM ticket allowance for the New Victory Education season. Tickets are subject to availability and confirmed on a first-come, first-serve basis.
  • Due to the capacity of The New Victory Theater, Education Partners are allowed a maximum of 165 tickets per performance (some performances may have smaller maximum capacities).
  • I will not repost exclusive Partnership content on public platforms, and will discourage other educators in my school/organization from doing so.
  • I will respond to surveys collecting participation statistics and program feedback.
  • There are no guarantees for tickets to specific performances or shows. Tickets for New Victory Partner schools are subject to availability and often sell out quickly.
  • I agree to comply and enforce with my students/campers and other staff all New Victory field trip and workshop guidelines.
  • If our organization has special circumstances that conflict with these policies, we will contact the New Victory Education Department as soon as possible to discuss our needs.

Classroom Workshop Policies

  • A teacher or educator is required to be present at all times when Teaching Artists are working with students and are highly encouraged to participate.
  • The maximum number of students we can work with in a single workshop is 35. Schools should not combine classes when booking workshops. Please book multiple workshops if you have more than one class participating.
  • Any changes should be communicated at least 7 BUSINESS DAYS prior to the workshop date.

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