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A masked family with two adults and one kid watch a show from seats in the balcony.

Experience & Amenities

Welcome, and welcome back!

You come first at New Victory, where kids and families our top priority. Learn what to expect when attending the theater and how to get the most out of you experience before and after your show!

What to expect:

  1. Everyone Must be Masked

    Masks are required for everyone and must be worn at all times, completely covering the nose and mouth, unless actively eating or drinking in the lower lobby.

  2. Vaccination Recommended

    The CDC recommends Covid-19 primary series vaccines for everyone ages 6 months and older, and Covid-19 boosters for everyone ages 5 years and older, if eligible. If you or a family member is experiencing any Covid-19 symptoms, please stay home and contact Ticket Services to reschedule your performance.

  3. Flexible Ticket Exchanges

    If you can’t attend your scheduled performance, you can exchange your tickets, donate them back for a tax deduction or request a refund up to 1 hour before your performance time. Contact Ticket Services at 646.223.3010 for assistance.

Covid-19 Safety Guidelines

Everything you need to know about masks, entry, enhanced cleaning and more.

What to know
A two young girls participate in a partner acrobatics lobby activity before a show.

Pre-show Lobby Activities

Open 45 minutes before every show, the lower lobby features free do-together activities in which families can try new performance skills or explore the show’s themes. Whether your child is wild, a wallflower or somewhere in between, we’ll guide you through fun family engagement inspired by the show!

In addition to our kid-friendly amenities, we invite you to explore New Victory® Family Engagement, created so our families can have fun with the arts and one another before or after the show!

Some images displayed on this website were taken prior to March 2020 and may not represent current guidelines.

New Victory Cafe

Located in our lower lobby, a selection of kid-friendly snack and beverage options are available for purchase before each show.

Some images displayed on this website were taken prior to March 2020 and may not represent current guidelines.

Family-friendly Amenities

  • Live feed

    for when you need a break from the theater setting

  • Stroller parking

    so you can pack the wheels away and join the fun

  • Complimentary lockers

    to store your stuff

  • Booster seats

    (Orchestra seating only)

  • Gender-inclusive bathrooms

Extremely helpful and friendly staff, first time visiting and can’t wait to come back again. Kids had a blast!!!

– Tyler, New Victory Theatergoer

Mask Requirement and Entry Protocols
Learn more about our Covid-19 Safety Guidelines and flexible return & exchange policies.